When calculating taxes for Employee ID {##} found Employer {##} is not licensed as a PEO in state {NN}.
You or a system administrator must check the employer’s license setting.
To resolve this error:
| 1. | Open Employer Details (found in the Back Office menu under Employer|Change). |
| 2. | Enter the Employer ID. |
| 3. | Expand the State Tax panel. |
| 4. | Ensure that Licensed is set to Yes for the specified state. |
| 5. | Click Save. |
Additional Resources and Feedback
Contact PrismHR Customer Support
If you need assistance from PrismHR Customer Support, complete the following information:
| 1. | Access the Customer Resource Center (CRC) and complete the following information: |
| • | Enter your email address in the Email field |
| • | Enter your CRC password in the Password field. |
| • | Click Log in. |
Note: If you don’t have a CRC log-in, please contact your manager, or lead support contact in your organization to request access to the CRC.
| 2. | Select one of the following options: |
| • | Chat With Us |
| • | Submit A Case |
| • | Request A Call |
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If this help topic does not contain the information that you seek, you can search for other help topics by using keywords (for example, form names, window names, and field names).
For more information about searching for help topics, see Navigating Online Help.
Search for Additional Topics on the PrismHR Customer Resource Center (CRC)
The Customer Resource Center (CRC) contains many helpful articles and files. Complete the following information to search for additional topics:
| 1. | Access the Customer Resource Center and complete the following information: |
| • | Enter your email address in the Email field |
| • | Enter your CRC password in the Password field. |
| • | Click Log in. |
Note: If you don’t have a CRC log-in, please contact your manager, or lead support contact in your organization to request access to the CRC.
| 2. | Enter a keyword in the Search Cases, Knowledge Base and the Community field. |
| 3. | Click Search. |
| 4. | Review the search results and click the link for a topic. |
Suggest Product Enhancements
Share your product enhancement ideas with us.
We value your input, and we have launched this forum to collect your suggestions on how we can improve our products and make the user experience even better!
| 1. | Access the Client Resource Center - PrismHR Ideas page and complete the following information: |
| • | Enter your email address in the Email field |
| • | Enter your CRC password in the Password field. |
| • | Click Log in. |
Note: If you don’t have a CRC log-in, please contact your manager, or lead support contact in your organization to request access to the CRC.
| 2. | (Optional) Select Popular, Recent, or Oldest from the drop-down to review ideas submitted by other users. |
| 3. | Click Post an Idea |
| 4. | Complete the information in the Post an Idea window. |
Note: Please post only one idea per submission, but you may submit as many ideas as you would like.
Submit Documentation Feedback for This Topic
If information in this topic is inaccurate or incomplete (for example, you notice missing graphic, a step in a procedure does not match what displays in the UI, or you would like to see a detailed example added to the content):
Note: Chrome users: if the above button does not work, you can send us an email directly instead:
Copyright 2025 - PrismHR Last updated: 24 June, 2025 02:44:16 PM